Customer Service Assignment Example | Topics and Well Written Essays - 1500 words

Customer Service - Assignment ExampleThe needs and requirements of the different types of customers visit the hotel atomic number 18 as follows Backpackers and Solo Travellers These functionlers spend a lot of time exploring the city alone and prefer convenient conveniences and services at affordable prices. They are regarded as one of the most important customers as they are regarded as one of the most important customers, which contribute highly to the hospitality pains (Capozzi, 2013). Couples They form an important part of the hotel industry and have tailor made hotel accommodation like couple and honeymoon suites. These customers also expect special types of usher out and incentive packages to be offered to them (Capozzi, 2013). Families Families visiting the hotel have few specific needs, like kid friendly environment, spacious rooms, and discounts. They also require some additional amenities like booster chairs, wide stroller friendly paths and changing station (Capozzi, 2013). Corporate Customers Their requirements are very different from the individuals and services like fast pep pill internet access, detail to quality of hotel accommodations rooms and services, and various other service offerings (Capozzi, 2013). (b) The reliance on customer service methods like, feedback survey would be significant in improving the hotel structures, procedures and quality, which would be for the betterment of the entire organization (Capozzi, 2013). A customer feedback survey was drafted to understand the customer requirements and is provided in the appendices. (c) Service Current Policy fly the coop Back Evaluation Method Customer Expectations Travel services Customer is supposed to volume the rental car and travel facilities six hours before the involve time. It includes travel facilities only to immediate travel locations. The feedback was collected through the customer information filled in the complaint register (Chilisa, 2011). Customers want booking of travel services through telephone and also flexibility of times. Tourist services As per the current policy only visitors of the hotels are allowed for the service and need to book the tourist service 3 months in advance. The information was collected through the feedback form during their travel visits. Customers are happy with the existing services only the timing factor poses to be a hindrance. Customers want to book the travel prior to one month instead of three months. Pubs, nightclubs and bar. The bars and the nightclubs, pubs are located one by one and the timings of these facilities are 1000 am to night 200 pm. The members of the hotel and the visitors are only allowed to visit the hotel. The feedback was collected through the survey conducted by the researcher. Customer wants the extension of timings of the nightclubs, pubs and bars till 330 pm. Catering The catering services are offered to corporate and individual customers as per advance booking. The feedback was co llected through the survey canvas conducted through an opinion form. The catering service needs to be upgraded as per the menu by inclusion of more menus. Membership Clubs The member ship clubs are given on the annually and half yearly basis and discounts, special privileges are provided to customers. No customer survey was conducted, but the opinion of the members was taken into superior general consideration. None The management has considered various changes in